Business policy
« Previous EntriesWhy are you closed today?
Thursday, February 11th, 2010We have been hit with more snow than usual this winter. 4 inches dropped one day, then almost 8 inches 2 days later. Needless to say, the streets were bad, and many accidents ensued.
Being in the service industry, we are sometimes a “necessity” for other people to do business. If computers, internet, email, websites are [...]
My hard drive died, now what?
Wednesday, February 3rd, 2010You turned on your computer this morning, and instead of being greeted by a welcome screen, you are greeted by a message that looks something like ” Windows cannot start, file xyz is missing”. Now what?
Unless your computer is 6+ years old, its probably a no brainer to have your computer repaired.
So you take it [...]
Laptop DC jacks, what a mess
Saturday, January 9th, 2010One of the more costly repairs for a laptop is a loose or broken DC jack. Be it bad design, or bad users, these things are very fragile. They don’t last long no matter what name is on your laptop.
Most DC jack do not have enough internal reinforcement to meet the demand caused by movement [...]
Bad return policies
Sunday, December 20th, 2009How fair are return policies?
Why rebate?
Saturday, November 28th, 2009As we approach the 2009 Christmas season, there will be rebates on just about everything. What a deal! A mail-in rebate of $50 on a $75 Printer! Then you see a huge rebate on that new laptop, blu-ray player or HD TV, and you can’t buy the item fast enough.
You (snail) mailed in your rebate [...]
Multiple payment methods
Sunday, November 22nd, 2009I was told recently by a friend about a restaurant in Bend, Ore that stopped taking cash. We get a few people a week who ask, ” do you take cash?”
We take cash, Visa, Mastercard, and Discover. We stopped taking personal checks in 2007 after more than a few “bounced” checks. We started accepting them [...]
How fast is fast enough?
Sunday, November 22nd, 2009As computers move up the scale of importance in our business and home life, they become more difficult to live without. For many, the loss of a computer for a week would be devastating. For a business, the loss of a computer for even a few hours can be a show-stopper.
An online store like Amazon [...]
Should I back my data up?
Friday, October 9th, 2009When a PC comes into one of our stores, we ask our customers would they like a data backup. The #1 question we get is “Do I need a backup?”.
The official company response is “You should get it.” Every once in a while a customer asks, why do you tell everyone they should get a [...]
Mail in laptop repair services.
Wednesday, September 9th, 2009If you do not have a reputable local company for laptop repairs, there are all kinds of places offering to fix it for cheap online. All you do is box it up, send it to them, they fix it and send it back to you. Sounds easy huh?
If you are going to “use” this type [...]
BBB New grading system
Wednesday, July 8th, 2009It seems that the BBB can no longer be trusted to give unbiased reports on businesses.
When a consumer files a complaint with the BBB on a business, the BBB contacts that business and informs them of the complaint. If the business does not respond, they are given an F rating for not addressing a customers [...]